While deploying a fresh image of HPE SimpliVity on a Cisco UCS machine, I came across a problem where the HPE SimpliVity Deployment Manager was not able to recognize the IP address of the machine as OmniStack host.
This article explains the cause and how to fix it.
Update: This article is valid for Lenovo SystemX, Cisco UCS and Dell OmniCube. All non-HPE hardware is requiring an alternate approach to deployment after factory reset.
I had performed a factory reset with the HPE SimpliVity 3.7.8 software bundle (latest version at moment of writing) on a Cisco UCS C240 M4 Rack Server . And continued with the HPE SimpliVity Deployment Manager as I am used to.
However, this time, after entering the IP address of the OmniStack host, it came back with some sort of “not recognized” error.
I made sure that there were no network issues, firmware was up to date and did a double check on the compatibility of the system together with the SimpliVity 3.7.8 software.
Everything seemed fine! So I decided it was time to do some log digging.
HPE SimpliVity Deployment Manager stores logs in C:Users%username%AppDataLocalDeploymentManager
You can analyze the files “finddeployable.log” and “SvtDeploymentManager.txt” and troubleshoot what’s happening.
In my case, I noticed the following lines:
ERROR Simplivity.DM.ConfigurationController.Impl.OrchestratorOmniCubeDiscoveryService [LogError] – IP address not assigned to an HPE OmniStack host or not ready for deployment. Enter a unique IP address for an HPE OmniStack host and try again.
2019-05-06 11:43:25,955Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:169) – Checking OmniCube at 172.16.16.99
2019-05-06 11:43:26,680Z INFO Thread-1 [c.s.u.c.CryptoUtils] installProvider(CryptoUtils.java:124) – Installed BouncyCastle Security Provider v1.56
2019-05-06 11:43:27,096Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:237) – Connected to OmniCube at address: 172.16.16.99 port: 9292
2019-05-06 11:43:27,097Z INFO Thread-1 [c.s.d.f.FindDeployable]
2019-05-06 11:43:27,098Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:247) – Waiting to be Discovered
2019-05-06 11:43:27,099Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:252) – OEM: Cisco memory: 412317 Megs cpus sockets: 2 cores per: 8 – Intel(R) Xeon(R) CPU E5-2640 v3 @ 2.60GHz
2019-05-06 11:43:27,099Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:258) – Supported hypervisors:
2019-05-06 11:43:27,099Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:261) – type: HyperV version: 10.0.14393 build: 2580 info: HyperV Server 2016
2019-05-06 11:43:27,099Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:266) – Supported SVAs:
2019-05-06 11:43:27,099Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:269) – 188.8.131.52-release
2019-05-06 11:43:27,100Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:271) – Disks:
2019-05-06 11:43:27,102Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:274) – name: sda model: UCSC-MRAID12G size: 1198 Gigs
2019-05-06 11:43:27,102Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:274) – name: sdb model: UCSC-MRAID12G size: 14995 Gigs
2019-05-06 11:43:27,102Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:274) – name: sdc model: INTEL SSDSC2BB48 size: 480 Gigs
2019-05-06 11:43:27,103Z INFO Thread-1 [c.s.d.f.FindDeployable] getSystemInfo(FindDeployable.java:274) – name: sdd model: Hypervisor size: 64 Gigs
What I found strange, is that it did read the model, CPU and disk details. And that it connected. But for some reason it didn’t detect the system as OmniStack host.
Also; it only showed HyperV as a supported hypervisor. I don’t remember if this is default behavior, but it seemed off to me.
Trial and Error
I decided to reset the system to 3.7.7, maybe there was some sort of bug in 3.7.8 that was not announced yet. No luck here tho.
The next thing I wanted to try, was a reset to 3.7.0. A version that was shipped with the machine in the first place. And then upgrade to 3.7.8.
Before I could try this, I received feedback from my network that from SimpliVity 3.7.4, there is no longer a Cisco image shipped in the factory reset and Deployment Manager. The recommended approach here was to reset to 3.7.3 and upgrade onwards. I tried the 3.7.3 version but was still hitting the same issue. Resetting to a 3.7.0 image seemed to work.
This approach is only possible if you are creating a new federation. If you are joining an existing federation, you should contact HPE support as there are some XML tweaks required in the Deployment Manager and manually uploading the Cisco image to the SimpliVity installer using SCP.
Resetting the system to SimpliVity 3.7.0 and upgrading onwards seems like a valid solution! I think HPE should mention this approach in their release notes, as the systems are actually supported and mentioned on the release notes.
I am assuming that this issue is also valid for other “legacy” SimpliVity systems (Dell and Lenovo). If you have experience with this, please reply with a comment below.
Update 15th of June 2019:
I’ve hit this issue again with a Lenovo host running SimpliVity 3.7.6. After contacting HPE Support, the supplied another (better) workaround:
- SimpliVity node is running 3.7.1 or higher
- SimpliVity node is in Discovery mode (ready for deployment)
- Mount the SimpliVity 3.7.0 legacy image using iLO / iDRAC / IMM / CIMC
- Login using Troubleshooting > Shell or using SSH
- Execute sudo ./opt/svtdi/legacyTools/fetch_legacy
After running these steps, the ESXi image will be fetched from the mounted ISO and copied to the right folders. Restart your HPE Deployment Manager and see that the ESXi image is now identified and ready for deployment! You can use this to deploy a new federation, but also creating a new cluster in an existing federation (verified).
Also, don’t forget to upgrade ESXi as this basically loads an old image into your OVC.
26 thoughts on “Unable to deploy HPE SimpliVity 3.7.4 and higher on Cisco UCS, Dell and Lenovo”
I have a pair of Dell CN2200, it is runnung ESXi 5.5.
Currently, the ESXi 5.5 u3 is out of support and I decided to upgrade the traditional hosts along with fresh install a new federation.
Unfortunately, I couldn’t find the ISO anymore. Could you please help me on this?
Hi Vuong Doan, what ISO are you looking for? ESXi or SimpliVity? ESXi images can be downloaded either through the Dell site (customized images) or from the VMware website. The HPE SimpliVity factory reset ISO has to be pulled in from the HPE Support site and requires a valid support contract.
Thank’s you, i tried all day to do a factory reset on a omnicube dell (3.7.6), waiting for a call from the HP support … And i found this post, same problem. The deploy-installer image do not have anymore the “legacy” versions of ESXi.
(i do not have the root password on the deploy image to pass the command)
Did you manage to get this sorted?
If you still need help I might be able to help you out remotely.
Hi Ran, I’ve same issue using DELL CN-3000 , I’ve almost all files but need the root password.
and some advice ,, can i contact you!!
We are already in touch, just to reply to your comment =)
I am in the same boat with CN2400 node. I have the 3.7.0 image and the procedure for loading the legacy esxi but I have no password for the svtsupport user.
Will reach out to you by email!
Could you please send me download link of HPE SimpliVity OmniStack 4.0.0 or 3.7.4 which you are using in this article? I can’t obtain software from hpe site. Thanks
Hi Nguyen, thanks for replying to the article.
I’m afraid I can’t send you the links to these software pieces.
You require a contract with HPE to be able to download any version.
If you don’t know how, or need some support, please send me a private message to see if I can help you out 🙂
I am in the same boat and need the password for svtsupport. Can you send that to me?
Hi Jason, thanks for commenting. I’ll contact you by e-mail to see where you’re at!
Hello first of all thanks for your help but when I try to run script it looks like work after that I exit on root account and SVTFS is InstallerService RPC Failed is that normal ? how much should I wait ?
Hi, so you copied over the scripts successfully? And after reboot you see errors?
It should definitely come back with the simplivity in default state, waiting for discovery.
Maybe check the software binaries you used for corruption? If you need remote assistance you can contact me directly
Same situation here, need the svtsupport creds to be able to get this going on a few redeployments we’re doing.
Hi Kelvin! Thanks for commenting. You can get these from HPE when you have an active support contract (that’s why I didn’t put it on here).
I might be able to help you out remotely if that helps.
No active support on these nodes (just on the dozen or so gen10 nodes). They did hook me up with a download of the 3.7.0 bundle but that’s as far as I can get I think.
Wait – they are HPE’s? What version are they running now? Because – the issue described in my post is only for non-HPE hardware as after HPE acquired SimpliVity, they stopped including ESXi software for the non-HPE vendors. If you’ve got Gen10’s it should work without issues actually!
Curious to hear! 😊
Sorry to confuse! The ones I’m having trouble with are Dell Omnicubes. They’re in the same environment as some newer HPE Gen10 nodes is what I meant.
Okay – yes then you should factory reset to the desired version and manually inject the 3.7.0 image. I believe 3.7.10 is the latest supported version for non-HPE
Got it. Can you hit me up via email? Need assistance with credentials.
You should be able to find my details in the About or IT Support section on my blog!
If you just visit my contact pages on my blog you can leave a message!
I have a similar problem. I’m trying to reset my CN-3000 nodes to 3.7.8 but can’t deploy, no ESX. Are you able to help?
Hi Kristian, most certainly I can help! Can you hold on until January? I’m on vacation this month! 😊
And please send me an email for further communication (you can find it on my blog)